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Case study
Newbase

Newbase accelerates development, streamlines DevOps and enhances security with ServoyCloud

Company
Newbase

Founded in 1999, Newbase delivers business software designed specifically for small and medium-sized enterprises (SMEs), focusing on making business processes smarter, faster, and more efficient. Based in Amsterdam, Newbase provides support, development, and sales services, working closely with its implementation partners to ensure smooth operations for its customers.

Newbase serves a wide range of international clients, particularly in trade, projects, and service organizations, offering a complete online business software (SaaS) solution. This solution centralizes all essential data—accessible from any workspace—integrating various processes such as CRM, project management, sales and purchase order processing, stock control, subscriptions, and service & support. It also connects with platforms like Twinfield for accounting, SRXP for expenses, Basecone for purchase authorization, and Google Drive or Microsoft for document management.

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In short // TLDR

Challenge

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Bare metal hosted servers

Bare metal hosted servers requiring significant technical resources

Speed

Slow and inefficient deployment processes

Security

Need for enhanced security to meet compliance standards

Solution

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DevOps managed

With ServoyCloud, offloading server management and allowing Newbase to focus on core software development

Advanced security

Improved security features, ensuring compliance with ISO standards. Planned implementation of single sign-on (SSO) to further enhance security and access management

Greater capabilities

The extended functionality and scalability supports larger ERP implementations than ever before

Full version
Challenge
Newbase had long been a customer of KPN a local hosting company, but their bare metal infrastructure was becoming a burden. Although they managed their own servers through their hosting provider, maintaining these servers required a level of hardware and cloud management expertise that stretched their technical resources. Being a software development company, Newbase's primary focus was on building and servicing software, not managing servers.

Harold Timmer, CEO of Newbase, described how their systems were inefficient, and demanding too much time and effort from their development team. Newbase needed a solution that allowed them to focus on core development and customer service, without worrying about server maintenance or infrastructure issues.

Before transitioning to ServoyCloud, Newbase relied on a KPN (Dutch Telecom provider) services to manage their infrastructure. While these platforms offered the basic hosting and cloud services required, they fell short in meeting Newbase’s specific needs for several reasons:

  • Complex Server Management: KPN Cloud required Newbase’s internal teams to have deep knowledge of cloud infrastructure management. As an ISV (Independent Software Vendor), Newbase’s primary focus was on software development, not cloud operations. Managing servers became a drain on their technical resources, pulling focus away from core software development.

  • Inconsistent Deployment Efficiency: The deployment processes in KPN Cloud lacked the automation and simplicity Newbase needed. Transitioning between development, UAT, and production environments was cumbersome and error-prone, leading to delays and inefficiencies in rolling out new features.

  • Lack of Specialized Support: Although the platform provided cloud services, it did not offer the tailored support Newbase required for their specific software and business needs. In particular, KPN’s support for cloud-related issues did not fully align with Newbase’s requirements for streamlined communication, causing delays in troubleshooting and problem resolution.

  • Security and Compliance Gaps: While KPN Cloud provided security certifications and features, Newbase needed more comprehensive solutions, particularly around managing user access, audit logs, and compliance monitoring. Their existing solutions required additional overhead to ensure they met all necessary compliance standards, adding unnecessary complexity.
“We were able to improve our DevOps efficiency drastically without drawbacks .”

Harold Timmer // Owner and CEO of Newbase

Solution

The decision to adopt ServoyCloud represented a turning point for Newbase. As Harold explained, the transition allowed them to concentrate solely on developing software while leaving the complexities of server management to their new cloud partner. With ServoyCloud, Newbase now operates across three key environments—development, UAT, and production—seamlessly transitioning between these stages with minimal effort.

 

ServoyCloud’s Features

  • Automated Deployment Pipelines: Newbase benefitted from build automation pipelines, allowing them to release updates and new features far more efficiently than before.

  • Robust Security: ServoyCloud provides ISO 27001-certified security, ensuring compliance and protection against cyber threats. Harold emphasized that although they initially relied on KPN's certifications, they now leverage ServoyCloud's built-in compliance measures.

  • Seamless Integration: Single sign-on (SSO) simplifies user management and further strengthen Newbase’s security setup. This feature allows for seamless integration with Newbase's existing systems, significantly improving access control for both employees and clients.

“The transition to ServoyCloud has been transformative for us. It not only alleviated the burden of server management but also gave us the flexibility to focus entirely on developing and delivering our software. ServoyCloud allowed us to scale without the usual headaches. We can now focus on what we do best — building great software.”

 

— Harold Timmer, CEO of Newbase

Implementation
The process of moving to ServoyCloud was carefully planned and executed in phases. Servoy's team provided guidance and technical support to ensure a smooth migration. Here’s how the implementation took place:

  1. Migration Planning: ServoyCloud’s technical team performed a detailed assessment of Newbase’s current infrastructure, determining how best to migrate their applications, data, and systems to the cloud.

  2. Data Migration: Newbase’s on-premise servers were decommissioned, and their systems were migrated to ServoyCloud, allowing Newbase to streamline their operations and reduce the need for manual server management.

  3. Configuration of Environments: ServoyCloud’s multi-environment setup was a key improvement for Newbase. Harold mentioned that the process of moving between development, UAT, and production environments was made simple and efficient, with clear boundaries of responsibility between Newbase and Servoy.

  4. Security and Compliance: Newbase took full advantage of ServoyCloud's ISO 27001-certified security features, including role-based access control, audit logs, and cybersecurity measures. These features enabled Newbase to meet compliance requirements without additional overhead.

  5. SSO Implementation: As part of future improvements, ServoyCloud is implementing single sign-on functionality. This feature will enable Newbase to manage users more efficiently and provide an additional layer of security, which is especially important for their enterprise clients.
Benefits
Since adopting ServoyCloud, Newbase has seen several major benefits that have improved their operations and overall efficiency:

  • Increased Development Speed: The automation pipelines have allowed Newbase to deploy new features and updates significantly faster than before. The streamlined process from development to production ensures that updates are released without unnecessary delays or manual intervention.

  • Enhanced Security: By leveraging ServoyCloud’s security framework, Newbase has ensured that their software and data remain secure and compliant with industry standards. The ISO certification gives customers confidence in the safety of their data.

  • Focus on Core Development: With the cloud infrastructure now managed by Servoy, Newbase’s team is able to focus entirely on building and maintaining software for their clients. This has allowed them to improve the quality and scope of their offerings.

  • AI-Driven Code Optimization: ServoyCloud’s AI code checker helps Newbase identify and resolve inefficient or non-performing queries before they impact performance, improving overall application quality and reducing debugging time.

  • Seamless Multi-Environment Deployment: ServoyCloud allows Newbase to manage their development, UAT, and production environments with ease. The ability to push changes through all stages without disruption has been a game-changer for operational efficiency.

  • Scalability and Flexibility: ServoyCloud’s robust infrastructure has enabled Newbase to scale their operations as needed without worrying about server capacity or technical bottlenecks.

Conclusion

Newbase's transition to ServoyCloud has not only modernized their IT infrastructure but also allowed them to focus entirely on software development and customer service. By leveraging ServoyCloud’s security features, automation pipelines, and the upcoming single sign-on functionality, Newbase is now better equipped to handle the demands of a growing customer base and the challenges of a dynamic tech landscape.

With ServoyCloud, Newbase has found a reliable partner for cloud management, enabling them to focus on what truly matters—delivering high-quality software to their clients.

The end

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