Servoy offers a support level agreement (SLA) for customers that need a guaranteed response to both development and deployment issues and/or questions. The program is available at three levels to accommodate the varying needs of ISVs and corporate users.
Benefits of the Servoy SLA program include:
| SLA Program | Silver | Gold | Platinum |
| Maximum number of support hours * |
4 |
10 |
25 |
| Response time ** |
5 days |
1 day |
4 hours |
| Response time to critical items ** |
8 hours |
4 hours |
1 hours |
| Discount on additional hours |
15% |
20% |
30% |
| Discount on training |
25% |
25% |
50% |
| Discount on conferences |
20% |
20% |
20% |
| Cost per month |
$2,500 |
$4,500 |
$7,500 |
* Once these hours have been used, additional hours will be invoiced. Hours will not roll over to the next month.
** Response time during business hours. Business hours are 9 a.m. to 6 p.m. local time.
Terms and conditions
The SLA is invoiced quarterly, at the beginning of the quarter. The contract term is one year.
Interested in more info? Contact us
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