Servoy offers a support level agreement (SLA) for customers that need a guaranteed response to both development and deployment issues and/or questions. The program is available at three levels to accommodate the varying needs of ISVs and corporate users.
Benefits of the Servoy SLA program include:
| SLA Program | Silver | Gold | Platinum |
| Maximum number of support hours * | 4 | 10 | 25 |
| Response time ** | 5 days | 1 day | 4 hours |
| Response time to critical items ** | 8 hours | 4 hours | 1 hours |
| Discount on additional hours | 15% | 20% | 30% |
| Discount on training | 25% | 25% | 50% |
| Discount on conferences | 20% | 20% | 20% |
| Cost per month | $2,500 | $4,500 | $7,500 |
* Once these hours have been used, additional hours will be invoiced. Hours will not roll over to the next month.
** Response time during business hours. Business hours are 9 a.m. to 6 p.m. local time.
Terms and conditions
The SLA is invoiced quarterly, at the beginning of the quarter. The contract term is one year.
Interested in more info? Contact us
[osd_social_media_sharing]