Servoy offers a support level agreement (SLA) for customers that need a guaranteed response to both development and deployment issues and/or questions. The program is available at three levels to accommodate the varying needs of ISVs and corporate users.
Benefits of the Servoy SLA program include:
|Maximum number of support hours *|
|Response time **|
|Response time to critical items **|
|Discount on additional hours|
|Discount on training|
|Discount on conferences|
|Cost per month|
* Once these hours have been used, additional hours will be invoiced. Hours will not roll over to the next month.
** Response time during business hours. Business hours are 9 a.m. to 6 p.m. local time.
Terms and conditions
The SLA is invoiced quarterly, at the beginning of the quarter. The contract term is one year.
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